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    Saturday, July 3, 2021

    Hardware support: [Update] Patriot falsely advertises SSD, slash DRAM by 3/4 without updating specs sheet, and refuses to RMA or refund

    Hardware support: [Update] Patriot falsely advertises SSD, slash DRAM by 3/4 without updating specs sheet, and refuses to RMA or refund


    [Update] Patriot falsely advertises SSD, slash DRAM by 3/4 without updating specs sheet, and refuses to RMA or refund

    Posted: 02 Jul 2021 10:32 PM PDT

    Weeks ago I posted about the Patriot VPN100 2TB SSD that I bought with Phison E12S and only 512MB of DRAM despite their own documents clearly listing E12 and 2GB of DRAM cache.

    After some email correspondence with Patriot, what I got from them is that:

    1. Their RMA email account is not in active use. I have to redirect my RMA request to their support account.

    2. Patriot "cannot update" their specs sheet everytime they have a component changes

    3. After telling them about the specs sheet misinformation, they still haven't done anything to rectify it.

    4. They refuse to RMA or refund the drive and effectively tell me to go bother the retailer.

    Now with PNY now slashing their CS3030 endurance (Phison E12 and 3115TBW for the 2TB model, same as Patriot), I seriously doubt Patriot can maintain that 3,115 TBW claim.

    I intentionally stayed away from the SX8200Pro because of the swticheroo and went with this drive since Patriot seemingly had more transparency with regards to components used. Now it becomes obvious that Patriot is even worse in that regard. Specs sheet negligiance and false advertisement means nothing to them.

    submitted by /u/Hexagonian
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