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    Home Unlabelled Hardware support: Gigabyte Twists Truth About Exploding Power Supplies in Dangerous Way

    Hardware support: Gigabyte Twists Truth About Exploding Power Supplies in Dangerous Way

    August 17, 2021

    Hardware support: Gigabyte Twists Truth About Exploding Power Supplies in Dangerous Way

    Gigabyte Twists Truth About Exploding Power Supplies in Dangerous Way

    Posted: 17 Aug 2021 01:04 AM PDT

    Gigabyte refuses to RMA GP-P750GM / GP-P850GM PSUs; their PR statement is a complete lie

    Posted: 16 Aug 2021 10:47 AM PDT

    Gigabyte customer service was down for the weekend, but I've managed to open a ticket today. This is what I've got:

    https://imgur.com/EKcgE33

    My request:
    Hello,
    As stated in this PR: https://www.gigabyte.com/us/Press/News/1930
    I'm looking to return a GP-P750GM power supply that I bought last year with serial number SN20243G001306.
    I went through a local dealer where I bought the item and it requests the official confirmation/approval from Gigabyte to complete the process.
    Please send me an official confirmation of RMA.

    Their answer:
    This press release is applicable only to the newer batches.

    Except I don't see any mention of newer batches or dates or anything in their PR. I only see them mention a range of serial numbers where mine qualifies. Not that "newer batches" is anything you can even check or confirm: they're just free to claim its from those 'older batches' in any case.

    I can confirm that I'm not the only one to get that kind of response, several other people got shafted with similar kind of excuses as well.

    Their statement was dubious at a first look, but now its just one disgraceful lie. They're not actually RMAing anything, and outright stuff you with lame excuses and refusal.

    submitted by /u/Tinefol
    [link] [comments]

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    Posted: 17 Aug 2021 12:52 AM PDT

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    submitted by /u/Fichtenwald
    [link] [comments]

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